Answered By: Deborah Crooke
Last Updated: Sep 07, 2018     Views: 13

If you receive an error message that says Username or Password is Incorrect, please call 914-594-4200 or email hsl_nymc@nymc.edu and provide your name, status, and a brief description of the problem.

If you have a problem with self-registration, please call 914-594-4200 or email hsl_nymc@nymc.edu and provide your name, status, and a brief description of the problem.

If you get a  ‘Maximum Virtual Hosts’ error, please email Afsar Mohiuddin, Library Network Systems Administrator a_mohiuddin@nymc.edu or phone him at 914-594-3174.

If you can’t log on from a hospital, please have your IT department representative email Afsar Mohiuddin, Library Network Systems Administrator a_mohiuddin@nymc.edu or phone him at 914-594-3174.

If you have a problem with a particular database or resource once you have successfully logged in, contact a Librarian by using our AskUs service, texting 914-481-3861 or phoning 914-594-4200.

If you have other connectivity problems, please email a description and screenshot to Afsar Mohiuddin, Library Network Systems Administrator a_mohiuddin@nymc.edu or phone him at 914-594-3174.

Related Topics

Chat With Us

Have a question you need answered quickly?  Librarians are available to live chat with you from 8AM-6PM M-Th and 8AM-5PM F.